Privacy Policy

1. Introduction

Welcome to the Privacy Policy of "PolaFrame for Instant Lab". Thank you for taking the time to read it.

We are aware that you trust us with your information and we intend to always maintain that trust. This starts by ensuring that you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in simple terms, keeping legal and technical jargon to a minimum.

This Privacy Policy is effective as of May 25, 2025.

2. Who are we?

The company responsible for your information under this Privacy Policy (the "data controller") is:

Ludovic ROLAND
118 avenue de Flandre
59290 WASQUEHAL, France

3. Where this privacy policy applies

This Privacy Policy applies to websites, applications, events, and other services operated by "PolaFrame for Instant Lab". For simplicity in this Privacy Policy, we will refer to all of these elements as our "services". For further clarity, we have added links to this Privacy Policy on all applicable services.

4. Information we collect

Information you give us

When you use our services, you choose to give us certain information. This includes:

• When you create an account, you provide us with at least your login credentials, as well as some basic information necessary for the service to function, such as your IP address or user agent.
• When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS and Android), you provide us, or our payment service provider, with information such as your debit or credit card number or other financial information.
• If you contact our customer service, we collect the information you give us during that interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.

Information collected when you use our services

When you use our services, we collect information about which features you use, how you use them, and the devices through which you access our services.

• Usage Information: We collect information about your activity on our services and how you use them (for example, the date and time of your login, the features you used, searches, clicks, and pages presented to you, referring web page address, advertisements you click on).
• Device Information: We collect information from and about the device(s) you use to access our services, including:
  • Hardware and software information such as IP address, device ID and type, device-specific and application settings and characteristics, application crashes, advertising identifiers (such as Google's AAID and Apple's IDFA), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address).
  • Information about your wireless and mobile network connection, such as your service provider and signal strength.

Cookies and other similar data collection technologies

We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). You can read our Cookie Policy for more information on why we use them (such as to authenticate you, remember your preferences and settings, analyze site traffic and trends, ensure and measure the effectiveness of advertising campaigns, allow you to use social features) as well as how you can better control their use, through your browser settings and other tools.

5. How we use your information

The main reason we use your information is to provide and improve our services. Additionally, we use your information to help keep you safe and to provide you with advertising that may be of interest to you.

To administer your account and provide our services

• Create and manage your account.
• Provide you with customer support and respond to your requests.
• Complete your transactions.
• Communicate with you about our services.

To ensure a consistent experience across all your devices

Link the different devices you use so that you can enjoy a consistent experience of our services on each of them. We achieve this by linking device and browser data, such as when you log into your account on different devices or by using a partial or full IP address, browser version, and similar data about your devices to help identify and link them.

To offer you new services from "PolaFrame for Instant Lab"

• Register you and publish your profile on new features and applications from "PolaFrame for Instant Lab".
• Manage your account on these new features and applications.

To provide you with relevant offers and advertisements

• Administer sweepstakes, contests, discounts, or other offers.
• Develop, display, and track content and advertising tailored to your interests on our services and other sites.
• Communicate with you by email, phone, social media, or mobile device about products or services we think may interest you.

To improve our services and develop new ones

• Conduct research and analysis of user behavior to improve our services and content (for example, we may decide to change the look and feel or even significantly change a given feature based on user behavior).
• Develop new features and services.

To prevent, detect and fight fraud or any other illegal or unauthorized activity

• Address ongoing or alleged misconduct on and off the platform.
• Perform data analysis to better understand and design countermeasures against these activities.
• Retain data associated with fraudulent activities to prevent recurrences.

To ensure legal compliance

• Comply with legal requirements.
• Assist law enforcement.
• Enforce or exercise our rights, for example our Terms.

6. Legal bases

To process your information as described above, we rely on the following legal bases:

• Providing our service to you: Most of the time, we process your information to perform the contract you have with us.
• Legitimate interests: We may use your information where we have legitimate interests to do so (improving offers, fraud detection, legal purposes).
• Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You can withdraw it at any time.

7. Your rights

We want you to be in control of your information, which is why we have provided the following tools:

• Access and update tools in the service: Account tools and settings that help you access, rectify, or delete information associated with your account directly within the service.
• Device permissions: Mobile platforms have permission systems for specific types of device data and notifications (address book, location services, push notifications).
• Deletion: To delete your account and your game data, please contact us.
• Reviewing your information: Applicable privacy laws may give you the right to review the personal information we keep about you (right of access, portability).
• Updating: If you believe the information is inaccurate or that we are no longer entitled to use it, please contact us.
• Uninstallation: You can stop all information collection by an application by uninstalling it.
• Responsibility: In certain countries (including the EU), you have the right to lodge a complaint with the competent data protection authority (e.g., CNIL).

8. How long we keep your information

We retain your personal information only as long as we need it for legitimate business practices and to the extent permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months after account deletion. During this period, account information will be retained even though the account will no longer be visible on the services.

9. How to contact us

If you have any questions about this Privacy Policy, you can contact us directly by sending an email to:

Email: contact@rolandl.fr